Mariah's CV
Profile summary
Experienced Senior Personal Banking Advisor with 4 years of expertise in banking operations and multi-channel customer service delivery. Directed daily operations, compliance documentation, and customer onboarding while coordinating cross-departmental workflows. Led the consolidation of multiple systems into a unified platform to streamline operations and collaborated with AI teams on customer interaction systems. Committed to maintaining high standards of data integrity and stakeholder management.
Career highlights
System Integration and Operations: Led the consolidation of 10+ systems into a unified platform to streamline banking operations and trained employees on the new integrated system.
Customer Interaction Development: Collaborated with the AI team to develop a customer interaction system designed to reduce call center load while maintaining daily banking requests.
Banking Operations Management: Directed daily banking operations and multi-channel customer service delivery while overseeing compliance documentation, onboarding procedures, and CRM records.
Key skills
Professional experience
Directed daily banking operations and multi-channel customer service delivery while overseeing compliance documentation and onboarding procedures. Coordinated cross-departmental workflows, maintained CRM records, and supported internal performance tracking initiatives during the 2019 to 2023 period.
- Led the consolidation of 10 distinct systems into a unified platform to streamline operations.
- Trained employees on the new integrated system to improve operational usability.
- Collaborated with the AI team to develop a customer interaction system to reduce call center load.
- Maintained reports and records while managing daily banking requests across channels.
Education
Service Design
Languages
Arabic · Native
English · Fluent